Customer and Member Expectations and Conduct

Central Prairie, its members, and its employees strive to support one another. A successful cooperative embraces growth and adapts to the changing needs of both the industry and its membership—today and into the future. Our success depends on the courage to move forward, navigate change, and work together. By standing together and pursuing our shared purpose, we will build a strong and lasting future for all.

Conduct:

Just as the co-op expects its employees to treat all patrons and fellow employees with respect, we ask the same of our customers and members. Our industry can be demanding and stressful, and it’s important to remember that we are all working toward the same goals. Courtesy, patience, and teamwork help us succeed together.

Verbal or physical abuse toward employees or fellow members is harmful to everyone and will not be tolerated. While we fully support the right to free speech, we ask members to be mindful that public posts containing complaints, personal attacks, or hostile remarks reflect poorly on all of us. One individual’s misconduct can unintentionally misrepresent who we are as a community.

If you have a concern or complaint, please bring it to the cooperative’s CEO or the appropriate Location Manager. We are committed to listening and working toward solutions. We all work hard and with shared purpose—let’s honor one another in how we communicate.

Credit:

When applying for credit with the cooperative, please take time to review and understand our credit policy.

A few key reminders:

• We offer email statements, ACH payment options, Patron Access, and traditional mail. If traditional mail is preferred, please understand that delivery timelines are outside of our control. Late fees, discount terms, and finance charges will still apply, and payment in full is expected.

• Timely payment is essential to the cooperative’s financial health. We follow responsible credit practices to protect the co-op and its entire membership. If you are experiencing short-term difficulty in making payment, please contact Accounts Receivable right away—they will ensure the CEO is notified. In most situations, we are very willing to work with members. However, we cannot assist if payment notices are ignored, which is often the reason accounts must occasionally be referred to collections.

• Early Pay Discount information: Please be aware that if it is AFTER the 15th, you will not be given the discount even if you paid with the discount. This means there will be a finance charge on your next statement. If the 15th falls on the weekend or a holiday, and your payment is received during that time, you will still be given the discount.

Involvement:

Although not required, we strongly encourage members to attend the Annual Meeting and other cooperative events. Your involvement strengthens the co-op and helps guide its future.